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Privacy Policy

Welcome to ProCards Digital’s Privacy Policy.

For clarification, when we say ‘we’, or ‘us’ we are referring to ‘ProCards Digital’ because that’s who we are. When we mention ‘Policy’ we are talking about this Privacy Policy. When we say ‘user terms’ we are referring to the rules of usage on our site.

This Privacy Policy applies to the ProCards Digital owned and operated websites and its subdomains. It explains how we handle personal information and data for users and visitors of our site.

We’ll outline what information of yours will be collected by ProCards Digital when you access the site and service (including through the websites of our partners), how the information will be gathered, used, stored, retained and shared and how you can control the collection, correction and/or deletion of information. The use of information collected through our site shall be limited to the purposes under this Policy and our Terms & Conditions to customers.

1. What information do we collect?

We collect certain personal information about visitors and users of our site in accordance with Article. 6(1,2) of the EU General Data Protection Regulation (GDPR).

Typical types of information we collect are: names, email addresses and other contact information, IP addresses, transactional details, tax information, support queries, demographic information such as a postcodes, preferences and interests and web analytics data.

2. How do we collect information?

We collect personal information directly when you provide it to us, when you navigate around our site, when you complete your registration for a new account and upload information and content and when you buy or provide items on our site.

We will gather, collect and record such uses, sessions and related information, either independently or with the help of third-party services as detailed below, including through the use of “cookies” and other tracking technologies.

3. How we use your personal information

3.1 Where you’ve given explicit consent, to provide information about products and services which we feel may interest you.

3.2 To fulfil contractual obligations. For instance, to facilitate and process transactions that take place on our site, such as purchasing an item.

3.3 To fulfil any legal obligations and in response to any governmental, court of law, or law enforcement authorities’ requests.

3.4 In ours, or third parties’, legitimate interests including the following:

  • To maintain operation of our site;
  • To improve our site and refine our products and services;
  • To provide ongoing customer assistance and technical support, including responding to service issues and resolving disputes;
  • To inform you of any operational or security updates;
  • To ensure compliance with the user terms;
  • To accumulate statistical data which we, or our business partners, may use to provide and improve our respective services;
  • To conduct general administrative duties;
  • To manage our legal affairs.

You can also choose not to receive marketing communications from ProCards Digital by following the unsubscribe button at the bottom of any such communications.

4. How we store your information and keep it safe

As we are based in the United Kingdom, your data will be processed by us and our service providers in the United Kingdom, United States of America, in Europe and in other jurisdictions as necessary for the proper delivery of our services or as required by law.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Any service providers that store or process your personal information on behalf of ProCards Digital are obligated to keep it protected and secured in compliance with industry standards. Any data stored here will be kept in encrypted format, using strong cryptographic algorithms. personal information that we store or transmit is protected with username and password authentication, security controls and encryption where suitable.

We offer HTTPS secure access to most areas of our site. With reference to the transmission of sensitive payment information (such as a credit card number), our purchase forms are protected by an industry standard SSL encrypted connection.

5. Our retention of your information

We retain personal information for as long as is necessary to provide our services to you and others, and to comply with our legal obligations.

We may continue to retain personal information even after you deactivate your account and/or cease to use any particular service for the following reasons:

  • To resolve disputes regarding our users;
  • To troubleshoot issues;
  • To assist with investigations;
  • To prevent fraud and abuse;
  • To enforce our agreements;
  • To protect our legitimate interests.

Where your personal information is no longer needed we will ensure it is securely deleted.

6. Collection of data from other parties

We collect information from third party service providers, for example Google and Facebook. As such, they may provide personal information, such as your registration details and profile when you link, connect, or login to your account via the third party. The information varies and is controlled by that service provider or when authorised by you within the privacy settings of that service provider.

7. Our use of Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

When you visit our site, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We collect the following details:

  • Your IP address or proxy server IP address;
  • The domain name you requested;
  • The name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
  • The date and time of your visit to the website;
  • The length of your session;
  • The pages which you have accessed;
  • The number of times you access our site within any month;
  • The file URL you look at and information relating to it;
  • The website which referred you to our Sites; and
  • The operating system which your computer uses.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

You have the option to decline cookies. By modifying your browser preferences, you can choose to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

For more information see our full Cookie Policy

8. Joining an Artist’s mailing list

From this point onwards, the artist, band, record label etc. that you are downloading the media from will be referred to as the ‘Project Owner’.

In reference to GDPR classifications we act as a data controller for Project Owners and as data processors for the personal information you as a fan submit when you join an Artist’s mailing list.

Project Owners controlling your information are responsible for complying with all laws and regulations that may apply to the control of such information, including all privacy and data protection laws of all relevant jurisdictions. Project Owners are responsible for the security, integrity and authorised usage of your personal information, as well as providing any fair processing notices required for the collection and usage of such information.

8.1 How your information will be used

The information you provide when joining an artist’s mailing list will go directly to the Project Owner of the media you wish to download.

They may require such information as your name, email address, location or similar. By submitting your details you are providing explicit consent that the Project Owner may use the information provided in accordance with their Privacy and Policy statement. Typically they will use your information for the following: to plan marketing campaigns, send you relevant newsletters and plan tour locations, but are not limited solely to these actions. We suggest consulting their Privacy Policies directly on their website.

Personally identifiable information collected by us on behalf of a Project Owner is never shared with any other Project Owner.

8.2 Information storage and retention

Whilst your information is stored in our database it will not be accessed by us. We act as an intermediary whereby you can pass your details to the Project Owner for their use as outlined in their Privacy Policy. We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations.

8.3 Opting out

If you wish to opt out of any Artist’s mailing lists simply hit the “unsubscribe” button at the bottom of any marketing emails. Alternatively you can email us at support@procards.com

8.4 Third Parties

We are not responsible for the privacy policies and practices of other websites. Whenever possible, we will only partner with other entities maintaining the same standards as are present on our own website but we cannot guarantee this. If you click through any links to leave our site, you will be subject to that site’s terms & conditions and privacy policy.

9. We are not responsible to you for the following:

  • any losses you suffer due to your input of inaccurate or incomplete information into our website; or
  • any losses you suffer because you cannot use or access our website at any given time; or
  • any losses you suffer through accessing any linked third party websites. We do not guarantee that they are free from malicious content that could be infectious or destructive; or
  • any errors or omissions from our website; or
  • any loss or damage caused in the event of a cyber attack due to your use of our website or to your downloading of any material posted on it, or on any website linked to it; or
  • any unauthorised access or loss of personal information that is beyond our scope of control.

10. Data Access, Correction and Erasure

You have the right to make a request to access the personal information we hold about you and to request corrections of any errors in that data.

If you no longer want us to store your personal information, you can request a full erasure. Please note that if you request the erasure of your personal information we will retain information as necessary as outlined above in section 5. The information we retain will be handled in accordance with this Privacy Policy.

To make an access, correction or erasure request, contact us directly at support@procards.com

11. Passing personal data to additional third parties

Except as set out in this Privacy Policy, we will not disclose any of your personal data to other parties without your permission unless we are legally required to do so by, for example, a court order, for the purposes of prevention of fraud or other crime, or by a regulator.

12. Data transfers outside the EU

Where ProCards Digital transfers personal information outside the EU, we have robust procedures and safeguarding measures in place to secure, encrypt and maintain the integrity of the data. Personal information transmitted outside the European Economic Area (EEA) is protected with username and password authentication, security controls and encryption where suitable.

13. Updates to this policy

We will need to change this policy occasionally to ensure it stays up to date with the latest legal requirements and any changes in our privacy management practices.

When we change this policy, we’ll notify you where required. A copy of the latest version of this policy will always be available on this page.

14. Contacting us

If you have any questions or concerns regarding this Privacy Policy please contact us at support@procards.com. We will attempt to resolve any issues as quickly as possible.

ProCards Digital Privacy Policy, effective date 25 May 2018